If you enter an invalid password for your email or network account 3 times, you account will become locked. To unlock your account do the following:
Go to:mypassword.oldscollege.ca
![Unlocking Account Screen Shot](../../../_media/current-students/unlock-account.jpg)
Click Unlock my Account
Enter in current active Olds College username:
- Staff: firstInitialLastName: jdoe
- Student: Student ID including all 0’s: 00001234.
Enter current password for account
![Current Password Screen Shot](../../../_media/current-students/current-password.jpeg)
Answer all verification questions.
![Security Question Screenshot](../../../_media/current-students/ss-anssecurityquestion.jpg)
Click the Unlock your account button, your account will be unlocked if it is locked
![Not Locked Screen Shot](../../../_media/current-students/ss-notlocked.jpg)
If you account is not locked, the following popup window will appear:
![Screenshot Unlock Button](../../../_media/current-students/ss-unlockbutton1.jpg)
If your account is locked, the following popup window will appear:
![Unlock Success Screenshot](../../../_media/current-students/ss-unlockedsuccess.jpg)
If you continue to experience issues with accessing your computer account, please contact Learning Commons technical support: itsupport@oldscollege.ca or 403.507.7777 or visit us in person in the Learning Commons.